Shipping & Delivery Policy

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Shipping Address

Please ensure your shipping address is accurate and complete, including street numbers, apartment or unit numbers, and any relevant route information. Lee Anne Cosmetics is not responsible for delays, lost, or stolen packages once confirmed as delivered to the specified address. Refunds or credits are not issued for packages confirmed in transit or marked as delivered by the courier.

Order Processing

Orders are typically processed within 1 business days (Monday–Friday, excluding public  holidays). Processing may take longer during peak periods, such as promotions or holidays. Once your order is processed, you will receive a tracking number via email. If you do not receive a tracking number within 4 business days, please contact us
at lee.annelens@gmail.com

Shipping Rates & Estimated Delivery

Shipping Method Estimated Delivery Cost

Standard (AU)           3–14 business days            $10
Express (AU)              1–7 business days              $15
International              7–14 business days            $20

Business days exclude weekends, public holidays, and temporary shipping schedules, which will be announced if applicable. Delivery times are estimates and may vary by location.

Lost or Delayed Packages

If your tracking shows delivery but you have not received your order, please contact Australia Post (13 76 78) first. Lee Anne Cosmetics can assist in liaising with the
courier for tracking or claims, but please allow additional time for resolution.

Lee Anne Cosmetics is not responsible for damage, loss, or delays caused after dispatch that are outside of our control.

Multi-Package Shipments

  • Orders containing multiple items may be dispatched in separate parcels and from different fulfilment locations.
  • This may result in multiple tracking numbers and staggered delivery times.
  • Where items are temporarily unavailable or in high demand, available products may be shipped first to minimise delays.

Lost or Delayed Shipments

  • All orders are shipped with tracking and include shipment insurance where available
    through the carrier.
  • If a parcel is confirmed as lost in transit or significantly delayed while under the  responsibility of the courier or customs authority, we will review the matter on a caseby-case basis.
  • Where eligible, we may offer a replacement shipment (subject to stock availability) or a refund, in accordance with our Return & Refund Policy and Australian Consumer Law.